We are committed to delivering a seamless shopping experience, and our Shipping & Returns policy is designed to ensure your satisfaction with every purchase.

Shipping Information

Processing Time: All orders are processed within 1-2 business days, excluding weekends and holidays. During peak seasons, processing times may vary, but we strive to dispatch your order as swiftly as possible.

Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of the items in your order. We offer competitive rates and work with reliable carriers to ensure your ceramics reach you in pristine condition.

Shipping Destinations: We currently ship to addresses within Australia. If your location is not listed, please contact our customer service team, and we will do our best to assist you.

Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can easily track your package's journey and estimated delivery date.

Delivery Times: Delivery times vary depending on your location and chosen shipping method. Please refer to the estimated delivery time provided at checkout.

 

Returns & Exchanges

At Ni Wares, we want you to be happy with your purchase. If, for any reason, you are not satisfied with your purchase, our Returns & Exchanges policy is here to assist you.

Return Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 14 days of receiving your order.

How to Initiate a Return: Contact our customer service team at returns@ni-wares.com with your order number and reason for return. Our team will guide you through the return process and provide you with a return shipping label if necessary.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item on our website.

Damaged or Defective Items: If your ceramics arrive damaged or defective, please contact us immediately with photos of the damaged items and packaging. We will arrange for a replacement or refund.

For any further assistance or inquiries, please reach out to our dedicated customer service team at returns@ni-wares.com.